Word of mouth is said to be one of the best forms of advertisement. Happy customers sell products and services simply by raving about them to their friends and family members. By the same token, companies that are not up to par will be revealed by the comments of displeased customers.
Browsing through a catalog or on a website can give you an idea of what a company is capable of doing, but it tells you nothing of the level of workmanship and service. Reviews from past clients, including both criticism and praise, truly give an overall picture of how well a company functions according to the people whose opinions really count.
Advertisements are aimed at acquiring your business; a reviews purpose is to gain your trust. A company that honestly and openly shares what its customers are saying is a company that truly believes in what it offers and is willing to change where needed.
ClickZ.com, a site focused on marketing news and expert advice noted that 82% of people make purchases after reading online reviews of products and services. Translation: the majority of people care more about what others say about a company than what the company itself says. According to a recent survey completed by SearchEngineLand.com, 72% of the consumers surveyed stated that they trust online reviews just as much as personal recommendations.
At Bakker Construction, we want to do all that we can to ensure that our customers receive the highest level of service. Customer satisfaction is our top priority. That is why we have partnered with Guild Quality, a customer-surveying tool specifically designed for the fields of home building and remodeling.
With Guild Quality, we receive your feedback in real time so that we can immediately identify and begin improving the specific areas that need change. This unique tool also allows us to know when customers are pleased with the work they have received, so that we can continue to provide the service that you have come to expect from our company.
Your opinion matters to us. As you consider Bakker Construction, please utilize Guild Quality to read reviews of past customers. We also encourage those of you who have already had experience with us to post your reviews as well. Your feedback is essential in helping us to maintain the highest level of professionalism and service.